Processing Times

Processing times vary by product. Please refer to the details provided on each listing for accurate timeframes.

While I guarantee your order will be completed and shipped within the stated processing time, Things by Shay Inc. is not responsible for shipping carrier transit times or delays once the package has been sent.

Returns & Exchanges

• Contact me within 7 days of delivery

• Ship items back within 10 days of delivery

• Cancellations must be made within 24 hours of order submission

• If you have any issues with your order, please reach out so we can work toward a resolution.

Non-Returnable Items Due to the nature of these items, returns or exchanges cannot be accepted unless they arrive damaged or defective:

• Custom or personalized orders

• Perishable goods (such as food or flowers)

• Digital downloads

• Intimate items (for health/hygiene reasons)

• Sale items

Conditions of Return

• Buyers are responsible for return shipping costs.

• The original shipping amount will be deducted from any refunds.

• Items must be returned in their original condition; any loss in value will be the buyer’s responsibility.